What are The Ways to fix Alexa Error Code 701? 2024 – Complete Troubleshooting Guide

Alexa Error Code 701: Key Takeaways 

Alexa Error Code 701 indicates a disruption in the device’s internet connectivity, which can impair its functionality. Here you will get to know about Alexa Error Code 701:

  • The error can be caused by a weak Wi-Fi signal, router or modem issues, outdated software or firmware, or an overloaded network.
  • To fix the error, you can try restarting Alexa and the connected device, checking internet connectivity, updating Alexa’s software and firmware, resetting Alexa to factory settings, or contacting Amazon customer support for assistance.
  • Prevention tips include keeping Alexa’s software and firmware updated, maintaining a clean voice history, positioning the device correctly for optimal performance, and using and maintaining the device properly.
  • Following these troubleshooting steps and prevention tips can help resolve Alexa Error Code 701 and ensure the device functions smoothly.Alexa Error Code 701

Alexa, the widely used virtual assistant found in countless households globally, offers convenient voice-activated control over a variety of smart devices. Nonetheless, like any technological innovation, Alexa is not impervious to errors, and one of the most prevalent problems encountered by users is error code 701.

This error has the potential to disrupt the proper functioning of Alexa and impede the user’s overall experience. Within this article, we will delve into the underlying causes of Alexa error code 701 and provide clear, step-by-step instructions on how to rectify it. Whether you are an experienced Alexa user or new to the platform, this guide will assist you in resolving the issue swiftly and restoring Alexa’s full functionality.

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What is Alexa Error Code 701?

Alexa users often encounter the common issue known as error code 701. This error signifies a disruption in the device’s internet connectivity, leading to impaired functionality.

The error message can manifest on the device’s screen or be conveyed through a voice prompt. Typically, error code 701 arises from a temporary network problem. However, it can also stem from a persistent issue with the device itself or its settings.

Several factors can contribute to Alexa error code 701, including:

  • Weak Wi-Fi signal: Insufficient proximity to a strong and stable Wi-Fi signal can result in connectivity problems for the device.
  • Router or modem issues: Malfunctioning routers or modems can hinder the device’s ability to connect to the internet.
  • Outdated software or firmware: If the device’s software or firmware is outdated, it can cause compatibility issues with the internet connection.
  • Overloaded network: When multiple devices overwhelm the same network, the internet connection can become sluggish, leading to errors.

By following the troubleshooting steps below, you can resolve error code 701 and reinstate Alexa’s functionality.

How to Fix Alexa Error Code 701 in 2024?

To resolve Alexa error code 701, adhere to the following set of instructions:

Restart Alexa and the device it is connected to

Begin troubleshooting by restarting both Alexa and the device it is connected to. This initial step is crucial in resolving technical issues as it often resolves temporary problems. To restart Alexa, simply disconnect the device from the power source and then reconnect it. Wait a few minutes before attempting to use Alexa again.

Check internet connectivity

Verify your internet connectivity. Ensure that your device is connected to a stable internet connection by checking the status of your Wi-Fi network. If there are any issues, try restarting your router or modem to see if that resolves the problem.

Update Alexa software and firmware

Update the software and firmware of your Alexa device. It is important to keep the Alexa software and firmware up-to-date to avoid compatibility issues with the internet connection. To update the software, navigate to the Alexa app and check for any available updates.

Reset Alexa to its default factory settings

Reset Alexa to its default factory settings if the previous steps did not resolve the issue. Resetting will erase all data and settings on the device, so make sure to back up any important information before proceeding.

Contact Amazon customer support for further assistance

If the error code 701 persists and you are unable to resolve the issue on your own, contact Amazon customer support for further assistance. They have the expertise to diagnose the problem and provide additional support to resolve the issue.

Please note that resolving Alexa error code 701 may require patience and persistence, but following these steps can help restore the functionality of your device.

Prevention Tips to Avoid Error Code 701

Here are some suggestions to avoid encountering Alexa error code 701 in the future:

Keep your Alexa software and firmware up-to-date: Regularly updating the software and firmware of your Alexa device helps prevent compatibility problems with your internet connection and other technical issues.

Maintain a clean voice history for Alexa: Over time, Alexa’s voice history can become cluttered, leading to performance issues. Deleting old voice recordings on a regular basis can help prevent errors.

Position the device correctly for optimal sound and voice recognition: Place your Alexa device in an area with good sound quality and voice recognition capabilities. This can help prevent connectivity issues and improve overall performance.

Use and maintain the device properly: Regularly clean your Alexa device and follow proper usage guidelines to prevent technical problems. Avoid exposing the device to water, dust, or extreme temperatures, and adhere to the manufacturer’s recommendations for maintenance.

By following these recommendations, you can reduce the likelihood of encountering Alexa error code 701 and ensure that your device functions smoothly. If you do experience any issues, refer to the troubleshooting steps provided in the article to resolve the problem.


In conclusion, Alexa error code 701 can be a frustrating issue for users, disrupting the functionality of the popular virtual assistant. However, by understanding the underlying causes and following the troubleshooting steps provided, users can resolve the error and restore Alexa’s full functionality. It is important to address potential factors contributing to the error, such as weak Wi-Fi signal, router or modem issues, outdated software or firmware, and overloaded networks. 

Additionally, taking preventive measures, such as keeping software and firmware up-to-date, maintaining a clean voice history, positioning the device correctly, and using and maintaining it properly, can help users avoid encountering error code 701 in the future. By following these guidelines, users can enjoy a seamless experience with Alexa.

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